Refund Policy

At BoltPlay, we’re committed to providing the best possible experience across all of our games. If you run into an issue, our support team is here to help.In-Game Purchases

• All purchases made through third-party platforms (such as the Apple App Store, Google Play Store, or other distribution platforms) are subject to the refund policies of those platforms.

• We are unable to process refunds directly for purchases made through these stores. Please contact the store where you made your purchase for assistance.

Direct Purchases

• For purchases made directly through BoltPlay (outside of third-party platforms), refund requests must be submitted within 14 days of the transaction.

• To be eligible for a refund, the content must not have been consumed, used, or transferred.

• Once a refund is approved, funds will be returned to your original payment method. Processing times may vary depending on your financial institution.

Non-Refundable Items
The following are not eligible for refunds:

• Virtual currency once it has been spent.

• Promotional or bonus items.

• Content or services that have already been consumed.

How to Request a Refund
If you believe you are eligible for a refund, please contact our support team at help@getboltplay.com with the following details:

• Your full name

• Email address associated with the purchase

• Order receipt or transaction ID

• Game title and description of the issue

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We’ll review your request and respond within 3–5 business days.Contact Us
For any questions about refunds or support, reach us at: help@getboltplay.com